Octocom is an AI-driven customer support solution designed to enhance your BigCommerce store's operations. Seamlessly integrating with BigCommerce, it keeps your product catalog, orders, and customer interactions up-to-date in real-time. Octocom handles 90% of customer inquiries, including order tracking, returns, and product recommendations, with intelligent human-like conversations that align with your brand's voice. It escalates complex issues to your team while providing full context for a smooth handoff. With 24/7 omnichannel support across platforms like WhatsApp, Messenger, and Instagram, Octocom reduces costs, improves efficiency, and boosts customer satisfaction—all while driving higher conversion rates and order values.