Why should your customer go through hours of their time finding the whereabouts of their lost or stolen parcel? Why is it the fault of the retailer that the parcel has arrived damaged?
It should not be either.
For all of the hard work retailers do for their customers, items not arriving is the worst problem for customer loyalty. Hours of rectifying problems for customers who have spent a lot of money and are short on time leaves customers with a reason to leave negative reviews.
Ship-Safely's premium service suits businesses that value their customer loyalty and want to protect their bottom line.
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