Developer Documentation Specialist

Austin Four Points Office

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Developer Documentation Specialist. BigCommerce is seeking an outstanding Developer Documentation Specialist with a proven ability to develop content targeted to professional developers and technical audiences for our SaaS eCommerce platform. This team helps set our documentation strategy and partners with our Product & Engineering teams to make documentation an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies and interact with engineers, product managers, technical program managers and customer-facing teams.

What You’ll Do:

  • Manage time and projects effectively, juggling multiple projects and deliverables simultaneously, as well as leading and mentoring team members when needed.
  • Plan, write, and maintain technical content, including developer documentation, API references, interactive tutorials, guides, write code samples and more.
  • Work with the L&D team to support API and Stencil based training. 
  • Help set the standard for excellence in our documentation, ensuring production and publication of content is technically accurate, well-written, clear and concise.
  • Develop code samples and interactive tutorials to help developers get up to speed quickly.
  • Take a hands-on approach to creating documentation; become a subject matter expert in BigCommerce products; able to understand the importance of each change to our APIs and SDKs, creating content for both new and experienced developers with minimal direction. 
  • Work alongside our product and engineering teams as needed to ensure content expertise and documentation accuracy.
  • Ability to extract complex information from tickets to understand what's needed with little to no clarification from engineers.
  • Aggressively pursue feedback from our developer advocates and community, then act swiftly to implement content updates to ensure relevance, consistency and accuracy.
  • Help maintain our documentation stack with the ability to work effectively in an environment where tools, processes, and deliverables are not necessarily predefined.

Who You Are:

  • Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner
  • Engineering background preferred with experience using various public APIs and SDKs
  • Enjoy the intricacies of software development and know how to setup your local environment to run standalone PHP, Ruby, or JS code
  • 2-3 years of technical writing and content development experience
  • Naturally extract information and articulately communicate it to others
  • Experience working directly with engineering teams
  • A proactive and open-minded attitude to resolving problems and delivering results
  • Is passionate about understanding the content you’re writing and helping end users understand not just how it works, but why it matters and what the value is. 
  • Delivers results in a dynamic work environment with limited supervision.

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul.  Our beliefs and commitment to diversity and inclusion are a central part of achieving that. Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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