Partner Manager - Back Office, CMS, and Hosting

Austin Four Points Office

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

As a Partner Manager, you will help nurture a world-class Technology Partner ecosystem to support the needs of our merchants. The primary responsibilities of this role are to manage and grow our tiered partner relationships in the following sectors: Back Office, B2B, PIM, CMS and Hosting. You will work cross-functionally to implement successful programs that ensure both partner and BigCommerce growth and success. This role will be measured against a set of success criteria, including SaaS Other revenue growth, net new MRR growth, and partner satisfaction.

What You’ll Do

  • Manage a finite and defined set of tiered Technology Partners as part of a “POD” including Sr Partner Management and Business Development colleagues. 
  • Develop success metrics for each partnership, including specific KPIs that drive merchant adoption of partner technology solutions and revenue growth for both BigCommerce and partner
  • Work closely with the Partner Marketing team to design, implement, and scale co-marketing activities for your partners
  • Closely monitor and maintain reports for all technology partners, including revenue share, sponsorships and program fees, to ensure that partners are following all program guidelines and meeting requirements
  • Own the processes and systems that set up and allow for ongoing tracking and reporting on partnership terms and KPI achievement. 
  • Support partners through BigCommerce portal updates, as relevant
  • Keep partners informed on BigCommerce product releases, especially as they relate to the partner’s ability to succeed on our platform
  • Become an expert on the BigCommerce platform, complementary ecosystem technologies, product roadmap, and company vision

Who You Are

  • 3+ years of professional experience in Sales, Account Management, Project Management, Marketing, or Business Development, ideally including direct experience in Partnership Management or Partner Marketing
  • Strong communicator, both written and verbally, with excellent presentation and client/partner relationship management skills required.
  • Results oriented with strong attention to detail, organizational abilities, ability to manage multiple projects simultaneously, and passion for getting things done right and on time required. 
  • Ability to identify and creatively solve complex problems to keep a partnership on track and drive mutual success required.
  • Ability to remain collected in a fast-paced, high pressure, dynamic environment.
  • Experience managing technology partnerships as well as designing and implementing co-marketing programs with partners to drive merchant awareness and revenue growth strongly preferred.
  • Proven record of driving productivity, growth, and profitability at scale in a high volume account program strongly preferred.
  • Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients preferred. 
  • Bachelor’s degree, ideally in business or a similar field, preferred.
  • Strong Internet, email, and electronic document management skills required. Familiarity with Salesforce.com required; Confluence and other business applications a plus.
  • Curious about technology, passionate about the future of e-commerce and eager to be part of a dynamic and energetic team within a powerful and growing company.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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