BigCommerce helps growing businesses, enterprise brands, and everything in-between sell more online.

What are flash sales?

A flash sale is a discount or promotion offered by an ecommerce store for a short period of time. The quantity is limited, which often means the discounts are higher or more significant than run-of-the-mill promotions. The time limit and limited availability entice consumers to buy on the spot - aka impulse buying.

While any ecommerce store can use flash sales as a valuable promotional marketing tactic, some companies' entire business models leverage flash sales. Zulily, for example, is a flash sales site that targets busy moms, offering items like baby clothes and baby accessories at significantly reduced prices for a limited period of time.

How flash sales can help grow your business

Flash sales can be an extremely effective method for quickly unloading excess inventory, turning a negative into a positive in a matter of hours. While it's ideal to sell products on a consistent basis, planning your inventory to perfectly match upcoming customer needs is nearly impossible. In fact, Reuters reported during the 2012 holiday shopping season that ecommerce retailers that utilized flash sales grew twice as fast as online retailers that did not use this tactic.

Flash sales are also a great way to sell items that are either out of season or have been sitting in catalogs for some time. This leads to lower operating and inventory costs on the back end: if a company can sell products that have been sitting in a warehouse for a short or even long period of time, they make room for newer inventory that's selling quickly.

Lastly, flash sales present a great opportunity to increase brand awareness. Flash sales can put your store on the radar of deal sites and blogs all over the Web, vastly expanding your visibility in the process. While flash sales can be nothing more than a short-term stimulus, they offer the chance to tell customers about your other products and value proposition.

How to run a successful flash sale

When executed properly, ecommerce sites can leverage the benefits of running a flash sale. There are a handful of guardrails business owners should keep in mind:

  • Determine the goal of your flash sale, which, for instance, could be clearing out excess inventory or raising awareness.

  • Keep the sale simple. Don't make customers jump through hoops to take advantage of the sale.

  • Choose a target group and tailor the flash sale to that market.

  • Be timely. Different target markets spend money at different times. Make sure your flash sale is as relevant as possible.

  • Once you've determined when to offer the sale, keep the time frame short. This will inspire urgency.

  • Make your discount stand out. A flash sale should offer significant savings compared to what customers could find elsewhere.

  • Promote the flash sale using marketing, social media and SEO.

  • Monitor the sale and provide excellent customer service throughout the duration of the sale. Flash sales are only meaningful if they leave customers with a positive perception of your company.

  • Make sure your terms of service are clear.

BigCommerce helps growing businesses, enterprise brands, and everything in-between sell more online.

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