About the App
Confer With is a live video shopping platform that with a click of a button connects your retail staff to website shoppers to give real-time advice just as they would in-store. Customers are guided across your product images, descriptions and videos in an immersive experience that connects directly to the checkout pages of your Big Commerce store.
What is Confer With?
Transform your e-commerce performance with Confer With, the industry standard for live 1-2-1 video shopping. We believe Live commerce is more than 2-way video, and with our solution you will achieve video call conversion rates beyond 29%, whilst reducing abandoned baskets by 32% and returns by 37%.
Confer With for Big Commerce
Confer With is a fully configurable widget that sits on the bottom right or left-hand side of your website, allowing on-site visitors to trigger a one way or two-way video call with you or your retail experts. Confer With connects to your product catalogue, inventory, and product assets such as images and videos. Inside the video call, you share your products with customers, adding them to a shared basket when they are ready to buy. This basket can be pushed to your Big Commerce basket to boost conversions and average order value, in turn getting amazing customer satisfaction.
Boost Sales, Revenue and Customer Satisfaction using Confer With 1 to 1 live video shopping
Confer With ensures your customers' needs are met throughout their shopping journey. It allows your team to inspire, engage and reassure customers about their purchase decisions in real-time.
This is particularly helpful when selling considered purchases (boosting conversion) and when there's an opportunity to cross sell complimentary products (boosting average order value).
Convert: increase your direct to customer sales with live video shopping experiences.
Average Order Value: Increase basket size with real-time video experiences and give tailored advice to your customers.
Lifetime Value: Build an online shopping experience that's so enjoyable, customer keep coming back.
Satisfaction: Get an empowered workforce and satisfied customers in one hit.
Match high value online shoppers with members of your team in real-time; this is possible on product pages, or via appointments. Sophisticated routing ensures your customers are connected to your best possible retail expert to ensure they get the help they need.
A richer live shopping experience enables your customers to connect with your team in a way that feels most comfortable for them, directly from your website, without having to install any application. Live video shopping allows for more collaboration in supporting the customer to choose the right product for them, subsequently meeting their needs.
Bring your website to life with an interactive and immersive, live 1-2-1 video shopping solution. Products are recommended, demonstrated and added to the customer's basket, increasing engagement on your website, whilst replicating the in-store experience that we all know and love.
Convert your online browsers into shoppers. All products in the experience are shoppable and can be pushed directly to your Big Commerce check out pages. See massive uplifts in sales from day one of installing Live 1-2-1 video commerce.
Confer With is a sales channel in its own right.
Like many businesses during the pandemic, Bridgman was forced to shut their stores for months. As Commercial Manager, Emma explains: "We were in very high demand because everybody was using their outdoor space, but with our shops closed the best way for us to show our product was to use a live selling channel".
Their mindset as a business to test and try new things also contributed to the decision to introduce live one-to-one shopping on their website.
HOW LIVE VIDEO SHOPPING POWERED 30X GROWTH IN CONVERSION RATES FOR SNUG
Prior to Confer With, Snug's salespeople were sitting at home and unable to work due to the pandemic. They also didn't have a way to directly communicate and engage with their customers, aside from digital marketing efforts.
Matt explains: "Confer With was a great solution because it enabled the sales team to work remotely. They could continue to sell the products to customers from home, which they did very effectively. Now showrooms are open, it's allowed us to sell outside of showroom hours. In the evenings, first thing in the morning, early evening; it has extended the trading hours. Confer With has also allowed us to engage with the consumer and move the conversation from a light touch enquiry to a sale, increasing online conversions."