Designed for BigCommerce stores of any size, we automate your returns process with a focus of reducing your shipping, warehousing, and customer service costs - while still improving your customer experience.
Our mission is to decrease the amount of returns sent to your cost-sucking warehouse. The condition of the item is assessed before the label is sent, then a decision is made for where that item should go:
Unopened? Direct to another customer.
Perfect condition? Back to the warehouse.
Re-sellable condition? To another customer as a used item.
Damaged? Straight to liquidation centre.
We work with you on perfecting the most cost-effective way of dealing with returns, so they don't suck.
Access exclusive Frate features:
AI image verification
Carbon neutral returns
Re-sale platform integrations
And everything you need for a hands-off returns process:
Branded returns portal
No emailing or phone calling needed
Multiple shipping carriers
QR code labels
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