Business Communicator for E-Commerce
Unlike other live chat apps on the BigCommerce Market, Jivo is omnichannel.
Well, what does that mean? Let me tell you, it means: live chats on your website, chats with clients on Facebook, messages to your company's email address, and calls to a phone number in any country – all go to one convenient JivoChat app.
Everything is in one place: your messages and chat history can be found in one inbox so there's no need to sign up for multiple communication tools
Too easy: your team can react quickly to all inquiries -- you don't have to switch between apps to reply on different channels
Sales booster: you can double your sales by increasing website conversion rates and building better customer service experiences
How does it work? 4 Platform Connection:
Live Chat: Talk with new and current visitors to your site with a proactive in-app chat.
Facebook: Continue your conversation on your customers' favorite social media outlet: Facebook.
Business Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.
Email: Redirect emails from your company's address (like email@example.com) to the Jivo Inbox – your team will reply faster and no message will ever be missed.
Every month: Jivo empowers 240k websites and 40k Facebook Pages around the world to engage in over 12 million chats.
What makes JivoChat different?
Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook.
Instant callbacks for visitors: Blow your customer's minds by calling them back in less than 27 seconds.
Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
Multi-agent chats: Transfer and invite colleagues to participate in open chats with customers.
What We Do Better:
Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.
Visitor Monitoring & Smart Triggers: Track your visitors in real time and proactively initiate chats with them upon conditions you've set.
Automatic Translator: Forget the language barriers, Jivo will translate your chat in both directions instantly and fluently.
Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you've sent before.
Pointer: Highlight specific items on your website for your visitors.
Typing Insight: See the messages that visitors type in real-time before they hit “send."
CRM Integrations, API, Webhooks, and Mobile SDK: Connect each tool to our platform and build an amazing support system.
Quick Site Load Time: Don't worry about your loading time: Jivo scripts are loaded asynchronously.