About the app

Finally! Chats, emails, calls and Facebook messages in one app

Business Communicator for E-Commerce

Unlike other live chat apps on the BigCommerce Market, Jivo is omnichannel.

Well, what does that mean? Let me tell you, it means: live chats on your website, chats with clients on Facebook, messages to your company's email address, and calls to a phone number in any country – all go to one convenient JivoChat app.

  1. Everything is in one place: your messages and chat history can be found in one inbox so there's no need to sign up for multiple communication tools

  2. Too easy: your team can react quickly to all inquiries -- you don't have to switch between apps to reply on different channels

  3. Sales booster: you can double your sales by increasing website conversion rates and building better customer service experiences

How does it work? 4 Platform Connection:

Live Chat: Talk with new and current visitors to your site with a proactive in-app chat.

Facebook: Continue your conversation on your customers' favorite social media outlet: Facebook.

Business Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.

Email: Redirect emails from your company's address (like info@yourcompany.com) to the Jivo Inbox – your team will reply faster and no message will ever be missed.

Social Proof

Every month: Jivo empowers 240k websites and 40k Facebook Pages around the world to engage in over 12 million chats.

What makes JivoChat different?

  • Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook.

  • Instant callbacks for visitors: Blow your customer's minds by calling them back in less than 27 seconds.

  • Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!

  • Multi-agent chats: Transfer and invite colleagues to participate in open chats with customers.

What We Do Better:

  • Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.

  • Visitor Monitoring & Smart Triggers: Track your visitors in real time and proactively initiate chats with them upon conditions you've set.

  • Automatic Translator: Forget the language barriers, Jivo will translate your chat in both directions instantly and fluently.

  • Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you've sent before.

  • Pointer: Highlight specific items on your website for your visitors.

  • Typing Insight: See the messages that visitors type in real-time before they hit “send."

  • CRM Integrations, API, Webhooks, and Mobile SDK: Connect each tool to our platform and build an amazing support system.

  • Quick Site Load Time: Don't worry about your loading time: Jivo scripts are loaded asynchronously.

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Pricing

Upfront Fee:

$0

Recurring Fee:

$0/mo.

Information

Last Updated:

May 25, 2022

This app may not be fully compatible with multi-location. Please get in touch with the technical partner for further details.

Documentation:

User Guide
Contact Partner

Pricing

Upfront Fee:

$0

Recurring Fee:

$0/mo.

Information

Last Updated:

May 25, 2022

This app may not be fully compatible with multi-location. Please get in touch with the technical partner for further details.

Documentation:

User Guide
Contact Partner

Customer Reviews

4.20 out of 5 stars with 5 reviews

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