Platform and People: Winning at every level
From the time Tees2urdoor launched on BigCommerce in June 2018 through June 2022, the company has seen a 60% increase in orders, an 86% increase in revenue and a 146% increase in site visits.
As a software-as-a-service (SaaS) provider, BigCommerce eliminates the need for Tees2urdoor to host or manage its own servers. And with a 99.99% uptime, worrying about the system crashing is practically a non-existent concern. Tees2urdoor can be confident its customers can browse, purchase and checkout without being concerned that their transactions did not go through.
The advantage of building on BigCommerce, the world’s most modern enterprise ecommerce platform, doesn’t stop with the technology. There’s the content and the people behind the platform to consider too.
“I really like the support we get from BigCommerce. Having an account manager who is actively involved and willing to answer any questions or find out any answers to the questions that I have is a big help. In addition to that, we get great guidance and support from BigCommerce’s resources. There is a ton of information in the developer documentation that makes building apps extremely easy,” said Evan. “But not only that, BigCommerce is always looking to advance the platform by developing and listening to customers on what things would benefit them, and then actively putting a plan in place to make it happen. There's something to say when a company is willing to listen to its customers and make changes that are relevant.”
Managing a catalog of some 750 products means SKU counts quickly add up. There are sizes and a host of colors to be considered. Having hundreds of SKUs for a single product is not uncommon for Tees2urdoor. Active SKU count is approximately 10,000, and BigCommerce helps to manage them all.
“There's some of our products that have over 300 SKUs, and we’ve found that BigCommerce is able to handle that SKU count for those types of products very easily,” Evan stated.
“I really like the support we get from BigCommerce. Having an account manager who is actively involved and willing to answer any questions or find out any answers to the questions that I have is a big help.”
evan johnsonit supervisor, tees2urdoor