Frequently Asked Questions

General Questions

We were founded in 2009, and now have $60,000+ merchants, 2020 IPO, 820+ full-time employees, 2,800+ agency and technology partners, and 150+ countries served.



We’re dedicated to our merchants, guided by our values, and powered by our people. This is the driving force behind our success. It’s what has taken us from a 2-person start-up to a global team of hundreds helping retailers make billions of dollars in sales.

BigCommerce went public under the NASDAQ title of BIGC.

We have modern offices around the world in many vibrant cities. Each has its own personality with smart, talented people who are dedicated to our customers and company success.



Austin, Texas / HQ (time zone supporting)



Our headquarters is set amongst trees and nature trails in the beautiful hills of Austin. We're located only miles from the live music capital of Texas in downtown Austin, and a few minutes from the leisure and sporting fun of Lake Travis. The Four Points office is home to the BigCommerce Sales, Support, Operations, G&A Support, Marketing, and Design teams.



San Francisco, California



Our San Francisco office is in the heart of the Financial District, close to a BART stop and surrounded by great coffee shops, restaurants, and bars. Designed from the get-go to host Tech Talks, we frequently bring in industry leaders to discuss the latest trends in ecommerce technology.



Sydney, Australia



Our Sydney office is situated in the CBD. It’s around the corner from Central Station, Chinatown, and Darling Harbour. It's a short stroll from great cafes, pubs, parks, and restaurants. Our office reflects our innovative, unique, well-balanced, and vibrant surroundings.



London, United Kingdom



The BigCommerce London office is home to a thriving Sales, Marketing, and Professional Services teams. It’s centrally located in the hustle and bustle of the city near St. Paul’s Cathedral, London Bridge, and the Tate Museum.



Kyiv, Ukraine



Our Kyiv site can be found in the Shevchenkivskyi district near one of the most beautiful historical areas, Podil, just off the Dnipro river. Close to the heart of the city, it is just a few minutes’ walk from parks, restaurants, cafes, and coffee shops as well as the metro line, Dorohozhychi.

BigNetwork is our global talent community geared toward getting you the latest BigCommerce news and sending you the jobs you're interested in. You can sign up here.



If you have any questions, feel free to email bignetwork@bigcommerce.com!

We offer an open vacation policy for salaried employees and 15 days paid time off plus paid sick time for hourly employees.

Our many Employee Resource Groups (ERGs) are led by staff volunteers who embody our diverse culture. We’re devoted to providing supportive, inclusive networks, promoting curiosity, sparking conversations, and developing awareness and respect in all people.



The mission of BCInColor is to create a safe environment for people of colour and their allies within our work community that supports recruitment, retention, and professional advancement of our ethnically diverse employees at all levels.



B-United is BigCommerce’s global ERG for veterans and anyone interested in learning about or helping to support the transition from military to civilian life. Our mission is to support veterans and their families both at work and in the wider community.



BProud is the global ERG for LGBTQ+ and allies. Our mission is to build a united community within BigCommerce, working to educate, give back to the community, and represent BigCommerce as an LGBTQ+ friendly environment.



BEmpowered is our global ERG for women, non-binary people, and allies. Our mission is to create a welcoming, inclusive space for all staff, to empower women and non-binary people through professional development, and to provide resources for helping these groups to thrive.



BigFamily is BigCommerce's global employee resource group for employees who are caregivers and those who care about them. Whether you are a current or prospective caregiver, and whether your dependants are children, siblings, or elders, we want to support and advocate for you!

BigCommerce supports a hybrid office environment. We understand employee needs have changed and our team works hard to ensure we stay up to date on the latest office trends.

Finding a Job

Yes, available positions range from entry level to senior level. All available positions are posted on the jobs page.

Most positions are full-time, but we occasionally offer part-time roles. All available positions are posted on the jobs page.



We also offer a wide range of contract options to aid in project based initiatives. All available contract positions are labelled as such on the jobs page.

Employees work with their managers on a case-by-case basis to evaluate flexible work arrangements - including part-time, job-sharing, and telecommuting based on the employee's needs and business needs. If flex-work is important to you, be sure to mention it to your recruiter so they can find out if it’s possible in the role you’re pursuing.

While we do not have an official university recruiting programme, we do hire interns during the summer and fall seasons.

BigCommerce is a global company with offices across the world. You can view of list of BigCommerce offices by clicking here.

If you are qualified for the position, visa sponsorship is available. Let the recruiter know you require visa sponsorship so our team can plan accordingly.

When you apply for the job, let the recruiter know you require relocation so our team can plan accordingly.

Interview Questions

Let your recruiter know you need an accommodation and they'll be happy to assist!

Reach out to your Recruiting Coordinator or Recruiter. If you have a question before you meet them, email us at ta@bigcommerce.com!

Yes, you can apply for multiple openings. Be sure to let your recruiter know you applied for more than one position so we can help you find the best position for you!

The application process for a former BigCommerce employee is the same as for other candidates. Reach out to your former co-workers for a referral!

Yes! We encourage you to reach out to any friends or former colleagues who work at BigCommerce so they can submit your information as a referral.

Help us get to know you by explaining how your prior experience has prepared you for the role you’re pursuing at BigCommerce. Review the job description and do a bit of research on our product, team, and company. Come to the interview with a few examples in mind that demonstrate your strengths, any questions you have about the opportunity, and a healthy dose of curiosity. It’s always a good idaea to get plenty of sleep and eat a good breakfast, too!

Thoughtful questions demonstrate your level of understanding, your interest, and your passions, so don't hold back. Your interview is an opportunity for you to get to know us too.

Feel free to come dressed as one of the team. BigCommerce is a business casual environment.

Depending on where you are in the process the time will vary. But don't worry - your recruiting coordinator will let you know along the way!

Post Interview

Your recruiter can help you understand the specific timeline for the opening you've applied for. You should hear back from them with a status update within a week of your interview.

Your recruiter can provide the names and contact information of your interviewers if you’d like to send thank you notes.