Magento was walking when Kintec was ready to run
Prior to BigCommerce, Kintec’s website used Magento. When the company realised it wanted to make its online store a bigger part of its overall strategy, they knew that a change was needed.
Simply said: Magento wasn’t getting the job done. Ireland explains: “We would be preparing for Black Friday; we would have all of it up there, and the site would crash. We would have to be on the phone with our developer and point of sale integration just trying to fix everything.”
In addition to the issues of site reliability, they also faced concerns with malware and site speed and performance. “Every issue you could think of was happening. And beyond that, it was slow,” said Ireland. “We would have times where it would take up to a minute for a page to load, and we were losing customers because of it. We realised we were putting too much money, as well as human resources, into trying to fix an issue that just was unfixable.”
In order to take its site to the next level, solve current challenges and create a truly omnichannel website experience, Kintec knew it was time to change technology.