Data Processors

Date of Last Revision: September 10, 2019

BigCommerce and its affiliates engage the following third party entities to assist them in connection with the services as specified below:

Subprocessor

Processing Activity

Purpose of Processing

Corp HQ

Akamai
DDoS mitigation
DDoS protection from digital threats
USA
AWS (EMR, S3, ECS, Aurora, EC2)
Analytics
Provide to merchants metrics on their online service
USA
BPO Solutions Ukraine LLC
Application Development and Infrastructure Support
Provides software development and infrastructure support 
Ukraine
E-Hawk LLC
Fraud Detection for Trial User Accounts
Fraudulent account detection during BigCommerce trial account set-up
USA
Five9 Telephony
Customer Service telephone/email
Call center customer support software
USA
Google Cloud Platform
Hosting provider
BigCommerce products are hosted in their datacenters
USA
NewRelic
Performance metrics
Measuring the performance of web services
USA
Salesforce.com, Inc.
Customer Relationship Management
Manages the sales and contract lifecycle of BigCommerce Customers
USA
Segment
Data Bus
Pipes data between systems that do not have native integrations
USA
Sentry I/O by Functional Software, Inc.
Performance Improvement/Error logging and Troubleshooting
Error monitoring for BigCommerce Application and Infrastructure Services
USA
Softlayer
Hosting provider
BigCommerce products are hosted in their datacenters
USA