Data Processors

Date of Last Revision: July 27, 2020

BigCommerce and its affiliates engage the following third party entities to assist them in connection with the services as specified below:

Subprocessor

Processing Activity

Purpose of Processing

Corp HQ

Akamai
DDoS mitigation
DDoS protection from digital threats
USA
AWS (EMR, S3, ECS, Aurora, EC2)
Analytics
Provide to merchants metrics on their online service
USA
BPO Solutions Ukraine LLC
Application Development and Infrastructure Support
Provides software development and infrastructure support 
Ukraine
Clari
Revenue operations tool
Revenue forecasting and operations management
USA
Dooly
Customer relationship management tool
Management of account profiles in CRM platform
Canada
Drift
Chat tool
Communications with customers
USA
E-Hawk LLC
Fraud Detection for Trial User Accounts
Fraudulent account detection during BigCommerce trial account set-up
USA
Five9 Telephony
Customer Service telephone/email
Call center customer support software
USA
Gong.io
Conversation intelligence tool
Communications with customers
USA
Google LLC
Hosting provider, office productivity and communication tools, advertising platform and analytics tools
Product hosting, document management, communications, advertising and analytics
USA
Marketo
Marketing automation and analytics
Email communications and marketing performance analytics
USA
NewRelic
Performance metrics
Measuring the performance of web services
USA
Outreach
Sales engagement platform
Task management and communications with customers
USA
Salesforce.com, Inc.
Customer Relationship Management
Manages the sales and contract lifecycle of BigCommerce Customers
USA
Segment
Data Bus
Pipes data between systems that do not have native integrations
USA
Sentry I/O by Functional Software, Inc.
Performance Improvement/Error logging and Troubleshooting
Error monitoring for BigCommerce Application and Infrastructure Services
USA
Softlayer
Hosting provider
BigCommerce products are hosted in their datacenters
USA
Zuora
Billing platform
Subscription billing and management
USA