Resolve brings AI-powered conversational commerce to your storefront. Instead of clicking through filters and categories, shoppers simply describe what they need in their own words — and Resolve helps them find it.
Built on your product catalog and powered by an internal ML stack, Resolve understands shopper intent, asks clarifying questions when needed, and surfaces relevant products in real time — all within a natural conversation.
Included with Resolve:
Natural-language product search, no navigation required
Conversational guidance for shoppers who aren't sure what they're looking for
Seamless in-conversation product cards with add-to-cart support
Built to reflect your store's own catalog and terminology
Available with Commend:
Compatible-product recommendations surfaced alongside search results
Frequently-bought-together suggestions
Smart alternatives when a shopper's first choice isn't quite right
Available with Guide:
Guided multi-product bundle building — for example, helping a shopper go from a fly rod to a matched reel, line, and tippet in one conversation
Step-by-step solution assembly instead of one-off product results
Custom pricing
September 29, 2026
Conversational product search
Conversational product search — shoppers describe needs in natural language; Resolve returns matching catalog products with reasoning
Product recommendation cards
Product recommendation cards — image, name, price, stock status rendered inline in chat
Add to cart from chat
Add to cart from chat — adds to the BigCommerce cart without leaving the page
Compatibility guidance
Compatibility guidance — answers whether products work together, and why
Merchant-controlled configuration
Merchant-controlled configuration — branding, welcome message, prompts, storefront type, and injection on/off from the admin screen
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