Your AI workforce for ecommerce operations.

CrossForce helps you delegate everyday store operations, complex projects, and recurring workflows to AI agents that can analyze information, make changes, and get work done.

Create multiple agents for different responsibilities, give employees access to specific agents, and control what each agent can do in your BigCommerce store.

From investigating sales performance to updating hundreds of products, CrossForce lets you focus on outcomes instead of managing every individual step.

Delegate Real Work to AI Agents

CrossForce agents go beyond answering questions. They can investigate issues, work with live store data, execute multi-step operations, and deliver actionable results.

Your agents can work with products, orders, customers, inventory, promotions, store content, and configuration.

For example:

• Analyze competitors, pricing, and market positioning.

• Identify slow-moving products and inventory risks.

• Discover merchandising, cross-sell, and upsell opportunities.

• Audit your product catalog for SEO and content issues.

• Investigate sales performance and identify possible causes.

• Make bulk changes to products, pricing, inventory, and content.

• Generate reports, insights, and recommended actions.

Simply describe what you want to accomplish and let your agents handle the steps.

Build Your Own AI Workforce

Create dedicated AI agents for different business functions, workflows, or team members.

Assign employees to specific agents and control their access using permissions associated with each agent.

For example, your marketing team can have an agent that manages products and promotions without granting it access to customer orders.

Each agent has its own workspace, conversations, and configuration, allowing your team to delegate work independently.

Connect Your Business Tools

CrossForce goes beyond BigCommerce. Connect your agents to the business platforms you already use and coordinate workflows across different services.

Supported integrations include:

• Customer Engagement: Klaviyo, Mailchimp, Omnisend

• Shipping & Fulfillment: ShipStation, Shippo

• Accounting: Xero

Your agents can work across connected platforms, reducing manual work and the need to switch between applications.

Automate Recurring and Long-Running Tasks

Not every task needs your constant attention.

Schedule agents to monitor inventory, perform catalog audits, analyze store performance, generate reports, or execute other recurring workflows.

For more complex projects, agents can continue working through multiple steps without requiring you to supervise every action.

Whether it’s a one-time investigation or a scheduled operational process, CrossForce helps you get the work done.

Work With Agents From Anywhere

Communicate with your agents through the CrossForce interface or directly through Slack.

Agents can also send reports, task results, and notifications to approved email recipients, keeping you informed even when you’re away from the application.

Choose Your AI Provider

CrossForce supports leading AI providers:

• OpenAI

• Anthropic (Claude)

• Google (Gemini)

Bring your own API key and choose the models that best suit your needs.

CrossForce provides the hosted agent infrastructure, business integrations, tools, and scheduling capabilities. You bring your preferred AI provider, and CrossForce puts it to work for your business.