When a customer emails you about an order, Flapy finds it in your BigCommerce store and pulls the real order details before drafting. Every reply is based on the actual order, shipping status and history, so answers are accurate from the very first draft.

Every message is drafted automatically in your tone and following your policies, ready to review and send in one click. Replies stay personal and consistent across your whole team, with no templates to copy and no blank page to start from.

As new emails arrive, Flapy sorts them into clear categories like To respond, Awaiting reply and Information. Your team instantly sees what needs attention first, and nothing important slips through on busy days.

When you edit a reply, Flapy turns your correction into a reusable rule and applies it to future messages automatically. The more your team uses it, the more each draft follows your own operating guidelines.