WhatsApp: Start Chat Button helps BigCommerce merchants connect with shoppers through WhatsApp directly from their storefront.

Add a highly visible WhatsApp button to any storefront without editing theme code. Merchants can customize the button’s position, style, brand color, speech bubble, notification badge, popup content, support details, and mobile visibility.

Key benefits:

Make it easier for shoppers to ask product and order questions.

Provide fast, personalized customer support through WhatsApp.

Reduce abandoned purchases caused by unanswered questions.

Build trust with a familiar communication channel.

Configure and preview the experience from the BigCommerce control panel.

Connect shoppers using pre-filled WhatsApp messages.

Support desktop and mobile shoppers with responsive behavior.

The app is lightweight, loads through a shared storefront script, and can be enabled or disabled at any time.

Plans and pricing

A free basic plan is available. Optional Premium is US$19.99 per month, billed through BigCommerce, and unlocks settings labeled Premium in the app dashboard. There is no Premium free trial. Merchants can cancel renewal from the app’s Plan and support panel.