Introducing Clone Order: A Faster Way to Recreate Orders (Open Beta)

Simplify order recreation with clone order

Creating a manual order from scratch takes time: reentering customer details, products, and quantities one by one. If a merchant needed to recreate a past order, whether for a repeat customer or a phone/email order, that previously meant starting the whole process over, and with room for manual mistakes.

Clone order fixes that. 

Clone order is one of the most requested manual order features from merchants, and it's now in open beta to all merchants who manage orders through the BigCommerce control panel. Let’s take a look.

Why clone order matters

Everyone wants repeat business. But, without an easy way to recreate previous orders for customers, you’re left with manual data entry. This consumes valuable time, is more prone to error than automatic processes, and keeps the customer waiting.

As your business scales, the above issues only become more apparent. Recreating one order from scratch here and there is nothing. But across hundreds or thousands of orders? That’s a substantial amount of lost time and tons of avoidable manual work.

What it does

A new Clone order action appears on the View orders page in your control panel for any existing order. Selecting it creates a new order pre-filled with the following from the original customer’s order: 

• Storefront channel

• Currency

• Customer name, email address, and storefront account

• Line items, selected options, and quantity

• Automatic promotions

• Custom products

No more manually reentering any of the above, just a quick click. And if you have multiple stores, the clone order functionality maps the order to the right storefront channel, keeping your inventory and metrics in order.

Once you’ve cloned an order, you can make further adjustments, too. This includes:

• Swapping products

• Updating quantities 

• Add items 

• Adding shipping details

• Completing the order

And, all with a quick click, rather than rebuilding it field by field. A process that took precious time and left plenty of opportunities for data entry mistakes, done in moments.

Note: Clone order doesn't copy shipping details, payment details, discount coupons, manual discounts, order comments or staff notes, so you'll need to re-enter them.

Activating clone order functionality

Clone order is all about saving time, so naturally, it’s turned on by default. 

To ensure full functionality, you will have to make sure the following permissions are enabled in your user account:

• Manage Orders

• Add Orders

• Edit Orders

• Manage Customers

• Read Channels

• Manage Products

• Manage Categories

• Add a Customer

The final word

Look for the Clone order action next time you need to recreate an order. It’ll save you time, reduce errors, and help you take care of your customers in the kind of timely fashion they deserve.

As with any beta feature, we're actively gathering feedback. If you run into issues or have suggestions, reach out to us and provide your feedback here or through your usual BigCommerce support channel.